The problems that are reported for tech support mostly do not require the expertise of an IT tech support personnel. An understanding of the basic connections of the different computer components is all that is needed in some instances. The more seemingly difficult problems can likewise be solved by the computer user even without extensive knowledge in IT, for as long as the user possesses the basic knowledge for setting up a computer. Consequently, if such were so, the productive time of the IT tech support personnel would be spent where his expertise is most needed.
- Empower DOLE employees to fix simple computer problems by imparting to them through electronic mode, basic skills of computer troubleshooting and maintenance.
- Increase productivity of both IT tech support personnel and computer users by ensuring that their time is spent optimally in the utility and use of ICT resources.
- Impart basic information, skills and knowhow of computer troubleshooting and maintenance through printed and the electronic mode of information dissemination.